Terms and Conditions



Introduction

Welcome to Turn It Up Records. These Terms and Conditions ("Terms") govern your use of our website www.turnituprecords.co.uk and your purchases from us. By using our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Definitions

2. Use of the Website

2.1 Acceptance of Terms

By accessing and using our website, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree with these Terms, you are prohibited from using or accessing this site.

2.2 Prohibited Uses

You agree not to use the website in any way that:

  • Violates any applicable local, national, or international law or regulation.
  • Is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • Harms or attempts to harm minors in any way.
  • Transmits or procures the sending of any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
  • Attempts to gain unauthorized access to, interfere with, damage, or disrupt any parts of the website, the server on which the website is stored, or any server, computer, or database connected to the website.

3. Orders

3.1 Placing an Order

When you place an order with us, you are offering to purchase a product under these Terms. All orders are subject to availability and confirmation of the order price.

  • Order Process: You will receive an order confirmation email upon placing an order. This email only acknowledges receipt of your order and does not constitute acceptance.
  • Acceptance: A contract between us will not be formed until we send you a dispatch confirmation email. Only those products listed in the dispatch confirmation email will be included in the contract formed.

3.2 Pricing and Availability

  • Pricing: All prices are in GBP and include VAT unless otherwise stated. Prices are subject to change without notice.
  • Availability: We make every effort to ensure all products listed on our website are available. However, there may be instances where products are unavailable after you have placed an order. In such cases, we will notify you and offer a refund or an alternative product.

3.3 Payment

  • Payment Methods: We accept payment via major credit and debit cards, PayPal, and other payment methods as specified on our website.
  • Payment Terms: Payment must be made at the time of placing the order. If we are unable to process your payment, your order will be cancelled.

3.4 Shipping

  • Shipping Costs: Shipping costs will be calculated and displayed at checkout. You are responsible for paying all shipping costs associated with the delivery of your order.
  • Delivery Times: We aim to deliver products within the estimated delivery times. However, delivery times are not guaranteed and delays may occur due to unforeseen circumstances. We are not liable for any delays in delivery.

4. Returns and Cancellations

4.1 Cancellations

  • Right to Cancel: We reserve the right to cancel any order at any time before dispatch. If your order is cancelled, you will be notified and refunded in full.
  • Customer Cancellations: If you wish to cancel your order, please contact us immediately. If your order has not been dispatched, we will cancel it and issue a refund. If your order has already been dispatched, you will need to follow our returns process.

4.2 Returns

  • Return Conditions: We accept returns under the following conditions:
    • The item must be in its original condition and packaging.
    • You must contact us within 14 days of receiving your order to initiate a return.
    • You are responsible for the cost of returning the item to us.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Digital downloads
    • Gift cards
    • Custom or personalized items
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within a certain number of days, and a credit will automatically be applied to your original method of payment.

5. Intellectual Property

5.1 Ownership

All content included on this website, such as text, graphics, logos, images, and software, is the property of Turn It Up Records or its content suppliers and is protected by copyright and other laws.

5.2 Restrictions

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or its content without our express written permission.

6. Limitation of Liability

6.1 Exclusions

To the fullest extent permitted by law, Turn It Up Records shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

  • The use or the inability to use our website or services.
  • Unauthorized access to or alteration of your data.
  • Any other matter relating to our services.

6.2 Cap on Liability

Our total liability to you for any loss or damage arising out of or in connection with these Terms or your use of our website shall not exceed the total amount paid by you for the products you have purchased through our website.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after any changes signifies your acceptance of the new Terms.

9. Gift cards 

 

  • Validity Period: The gift voucher is valid for 12 months from the date of issue. After this period, any remaining balance will be forfeited.

  • Redemption: This voucher can only be redeemed at our record store and is not valid for online purchases.

  • Non-Transferable: The gift voucher is non-transferable and can only be used by the individual to whom it was issued.

  • No Cash Value: The gift voucher cannot be exchanged for cash, either in full or in part. It is only valid for the purchase of merchandise in our store.

  • Partial Redemption: If the purchase exceeds the amount of the gift voucher, the balance must be paid by the voucher holder. If the purchase is less than the amount of the gift voucher, the remaining balance will be available for future purchases until the expiry date.

  • Lost or Stolen Vouchers: The record store is not responsible for lost, stolen, or damaged vouchers and will not replace or refund them.

  • Right to Cancel: The record store reserves the right to cancel any gift voucher if it is deemed to have been obtained fraudulently or in violation of these terms and conditions.

  • Changes to Terms: The record store reserves the right to change these terms and conditions at any time. Any such changes will be communicated through our website or in-store notices.

  • Acceptance of Terms: The use of the gift voucher constitutes acceptance of these terms and conditions.

  • Queries: For any questions or issues regarding the gift voucher, please contact our customer service team in-store or via our official contact channels.

    •  

    10. Competitions

     

  • Eligibility: Competitions are open to all individuals unless otherwise specified. No purchase is necessary to enter or win.

  • Entry: Details on how to enter the competition will be provided with each specific competition announcement. Entries must be submitted by the stated deadline.

  • Random Selection: Winners will be chosen at random from all eligible entries received. The decision of the record store is final and binding in all matters related to the competition.

  • Notification: Winners will be notified via the contact information provided at the time of entry. If a winner does not respond within the specified time, the prize may be forfeited and an alternate winner selected.

  • Prizes: Details of the prizes will be provided with each competition announcement. Prizes are non-transferable and cannot be exchanged for cash or other alternatives.

  • Publicity: By entering the competition, entrants agree to participate in any publicity or promotional activities related to the competition as reasonably required by the record store. This may include the use of their name and image in promotional materials.

  • Rights: The record store reserves the right to cancel, terminate, modify, or suspend the competition in whole or in part at any time and for any reason, without liability.

  • Personal Information: Any personal information provided in connection with the competition will be used in accordance with the record store's privacy policy and will not be shared with third parties without the entrant's consent.

  • Disqualification: The record store reserves the right to disqualify any entrant found to be violating these terms and conditions or engaging in any fraudulent or dishonest behavior.

  • Changes to Terms: The record store reserves the right to change these terms and conditions at any time. Any such changes will be communicated through our website or in-store notices.

  • Acceptance of Terms: Participation in the competition constitutes acceptance of these terms and conditions.


    •  

    11. Discounts

     

  • Eligibility: Discounts are available to all customers unless otherwise specified. The specific terms of each discount will be outlined at the time of the offer.

  • Non-Combinable Offers: Discounts cannot be combined with any other offers, promotions, or discounts unless expressly stated otherwise.

  • Right to Withdraw: The record store reserves the right to withdraw or modify any discount offer at any time without prior notice and without liability.

  • Misuse of Discount Codes: The use of discount codes is subject to verification. Orders will be cancelled if any misuse or fraudulent activity is detected in relation to the discount codes.

  • Application of Discounts: Discounts must be applied at the time of purchase and cannot be applied retroactively to previous purchases.

  • Exclusions: Certain products or categories may be excluded from discount offers. Details of any exclusions will be provided with each specific discount offer.

  • No Cash Value: Discount codes have no cash value and cannot be exchanged for cash.

  • Limitations: Discounts may be subject to additional limitations or conditions as specified with each individual offer.

  • Changes to Terms: The record store reserves the right to change these terms and conditions at any time. Any such changes will be communicated through our website or in-store notices.

  • Acceptance of Terms: The use of discount codes or participation in discount offers constitutes acceptance of these terms and conditions.

  •  

    •  

    12. Contact Us

    If you have any questions about these Terms or our practices, please contact us at:

    Effective Date: July 1st 2024