Delivery & Returns

Delivery Information

UK Delivery

  • Delivery Time: 3-5 working days
  • Cost: £3.59

Ireland Delivery

  • Delivery Time: 3-5 working days
  • Cost: £13.99

EU Delivery

  • Delivery Time: 2-11 working days via UPS
  • Cost: £17.99

US Delivery

  • Delivery Time: 2-11 working days vis UPS
  • Cost: £19.99

Australia Delivery

  • Delivery Time: 2-11 working days vis UPS
  • Cost: £35.00

We aim to dispatch all orders within 1-2 working days from release. Please note that delivery times may vary during peak periods or due to unforeseen circumstances. 

Pre-Orders

Any orders including a pre order will be shipped in full once all titles are available and will be shipped as close to the release date as possible.

Any pre orders will be sent on a priority delivery to ensure you receive as close to the release date a possible. 

If you would like any in stock items shipping ahead please let me know and we can organise this at an additional postage fee.

Customs & Duties

Any orders being delivered outside the UK may be subject to customs and duties charges stipulated by your local authorities. Due the the value of vinyl being low, these are usually minimal or not at all.

Sadly, we are not able to cover these charges on your behalf and by purchasing you are aware there may be charges on arrival.

If the customs charges are not paid and the parcel is returned to us, we will refund you for the order, minus the cost of postage paid and a 10% restocking fee.

Returns Policy

We hope you are happy with your purchase. However, if you need to return an item, please follow the instructions below.

Return Conditions

  • Time Frame: Returns must be made within 14 days of receiving your order.
  • Condition: Items must be in their original condition and packaging.
  • Cost: You are responsible for the cost of returning the item to us.

How to Return an Item

  1. Contact Us: Email us at hello@turnituprecords.co.uk to initiate a return.
  2. Prepare Your Return: Package the item securely in its original packaging.
  3. Return Address: Send the item to:
    • Turn It Up Records
    • 22 Ingleborough Drive
    • Harrogate, HG32BP

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within a certain number of days.

For any questions or further assistance, please contact us at hello@turnituprecords.co.uk.